FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping and returns.
What are your delivery times?
Sculptures under 80cm are delivered worldwide within 5-7 days, fully tracked and insured, with the added assurance of a full replacement in case of any issues. For sculptures over 80cm, delivery times range from 1 to 8 weeks depending on the destination, with the same full tracking and insurance coverage provided.
What happens if the sculpture arrives damaged?
All sculptures are fully insured, and in the unlikely event they arrive damaged, we will send you a replacement free of charge.
Will I get tracking information once I place my order?
Tracking details will be provided as soon as your order is processed, which typically takes 1-2 days.
How long do I have to return the sculpture?
We offer a 30-day return policy. This means you have 30 days to initiate a return. Once initiated, you have an additional 90 days to return the item to us. For your peace of mind, we strongly recommend using a fully tracked service for returning sculptures.
Orders
Below are some of are common questions about orders
I have a question about my order?
If you can't find the answer you're looking for, please use the "Didn't find your answer" option to leave us a message. We will get back to you within 24 hours.
Can I cancel my order after I have made it?
Cancellations can only be made within 1 day of receiving your order, due to the order being dispatched.
Does my sculpture come with a base?
If an option to purchase a base is available, the decision is yours. If there is no option to purchase a base and one is shown in the product image, the base will be included with the item.
Can I exchange my order?
Yes, you can exchange your order; however, the buyer is responsible for the return shipping costs.
Products
Below are some common questions about our products
Are the sculptures made from plastic?
None of our sculptures are made from plastic. The material of each sculpture is specified in the product description, but typically, they are crafted from resin with an electroplated finish.
Can I place the sculpture outside?
The durability of the electroplated finish depends on weather conditions. While electroplating provides weatherproofing and protection against corrosion, the colours may start to fade and chip over time.
If a sculpture is out of stock can I still make an order?
Yes, if an item is out of stock, you can request for us to manufacture a new one. This process typically takes approximately 4 weeks, depending on the item. As we have molds for all of our sculptures, it is simply a matter of manufacturing the piece.